Perfectly appalling car buying experience

My review on Cars.com and DealerRater.com

I've bought quite a few used cars in my life and this was the worst experience I've ever had. Jerome and Sidney (sales reps), Kris (sales mgr) and Rob Schuster (finance mgr) acted friendly, but the process was unnecessarily slow and they used a lot of questionable techniques to make the sale, including leaving us in the showroom alone for extended periods and assuring us that we can "work it out" while not providing information or answering our questions or concerns. Overall, we spent 5 hours there, mostly sitting around waiting. They kept saying they were busy, but there weren't more than a handful of customers in the showroom the entire 5 hours. They knew we had driven in from Syracuse and we had to drive home, but they still kept us sitting around for hours. I was very unimpressed with their behavior and I would never return there, even if they had the perfect car on their lot. I warn anyone to stay away - there are PLENTY of other places to buy a car.

Dealer response on Cars.com:

Danielle thank you for taking the time to leave 2 reviews. We do appreciate your business and would love the opportunity to chat regarding your experience. I do know that we took extra time to not only choose the bank you wanted but also to agree to your terms. I look forward to hearing from you. Russ Tabone, GM

Response on DealerRater.com:

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. I look forward to hearing from you. Russ Tabone, GM

My response to Russ:

You have my contact information as your staff had to call us to collect the down payment, which they forgot to do! I thought that perfectly represented the level of care that was provided during our experience at your dealership. Shame on you all for your shoddy work and disrespectful service. My daughter's very first car purchase. I should be thanking you for ensuring that she understands exactly what the phrase "buyer beware" means now. P.S. I saw your response on Cars.com and I can assure you that "choosing a bank" was not a factor in the amount of time that was taken at all - I called USAA to get an estimate on an interest rate (while sitting in the showroom with no one around) and I was never even asked about the information I received from them. Nor was any time needed to meet my "terms" - that is hilarious - it took five minutes for the service mgr to come out of his office and make a very minor concession on the price. Then we sat for another 45 minutes in the showroom, being ignored by everyone, as punishment for negotiating. We bought the car, you got the sale, we even bought the warranty. You're happy and my very low opinion of the character of car sales staff has been confirmed.